1. Introduction
Welcome to Entinology (Pty) Ltd. This Policy describes how we collect, use, disclose, and protect your personal information when you use our website and or training platform, as well as our refund policy at entinology.com. By accessing or using our Services, you agree to the terms of this Policy.
2. Information We Collect
a. Personal Information
- Contact Information: Name, email address, mailing address, phone number.
- Account Information: Username, password, course progress, payment information (processed by third-party payment processors).
b. Non-Personal Information
- Usage Data: IP addresses, browser type, operating system, pages visited, time spent on pages, and other similar information.
3. How We Collect Information
- Directly From You: When you register for an account, enroll in courses, or contact us.
- Automatically: Through cookies, web beacons, and server logs when you interact with our site.
4. How We Use Your Information
- To Provide Services: Deliver educational content, manage your account, send transaction-related communications.
- Improvement: Enhance user experience, develop new courses, and personalize learning paths.
- Marketing: With your consent, we might send you promotional materials about our training programs.
- Legal Compliance: To comply with legal obligations or to protect our rights.
5. Sharing Your Information
- Third-Party Services: We use third parties for payment processing, email delivery, etc., who adhere to privacy standards. We do not sell any data to any 3rd parties.
- Legal Requirements: If required by law or to protect our legal rights or those of others.
- Consent: With your explicit consent for other purposes.
6. Cookies and Similar Technologies
We use cookies to enhance functionality and understand user behavior:
- Essential Cookies: Necessary for the operation of our website.
- Analytical/Performance Cookies: To analyze site usage.
- Functional Cookies: To remember settings and preferences.
You can choose to disable cookies through your browser settings, but this might affect site functionality.
7. Your Data Protection Rights
Under data protection laws, you have rights including:
- Access: Request copies of your personal data.
- Rectification: Have inaccurate data corrected.
- Erasure: Request deletion of your data where there’s no need for us to retain it.
- Restrict Processing: Under certain conditions, limit how we use your data.
- Data Portability: Request a transfer of your data to another service provider.
8. Data Retention
We will retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Security
We implement various security measures to protect your personal information, including encryption, secure socket layer (SSL), and access controls. However, no internet transmission or electronic storage method is 100% secure.
10. Children’s Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
12. Contact Us
For any questions regarding this Privacy Policy, please contact us at:
Email: management@entinology.com
Money Back Guarantee Terms and Conditions
Entinology (Pty) Ltd training courses
13. Eligibility for Refund
- Time Frame: Your life changed and the confirmed training dates is no longer applicable?
- No problem, you can attend any of our training sessions within a 12-month period after registration fees was received at no extra costs. Just let us know in advance that you cannot make the registered date and we will provide multiple alternative dates to you and move the date to a more suitable occurrence. Customers must request a refund within 30 days from the date of purchase. Purchases are valid for 12 months after the date of purchase, during which time customers can attend the same course if space is available.
- If training dates are not suitable at this time and registration was paid, Entinology do recommend moving the training date to a more suitable date, instead of making use of the refund option as it might be more cost effective. No additional fees are charged for training dates moved within a 12-month period of payment received, however if price changes happened after this 12-month period expired you might be asked to pay in the difference. Training window remain valid for 12 months after receipt of registration fees.
- For corporate training requests or personalized training requests kindly engage with management@entinology.com prior to registering online, there will be more suitable options available.
- Usage Limitation: If you attended the course and are unhappy about the content you may motivate for a complete refund of the course fee. This must be submitted within 48 hours of completion of the course and must be sent from the official email address from which the original registration was done. This is to ensure the training material is given a fair evaluation opportunity.
14. How to Request a Refund
- Method: Refund requests must be made via email to management@entinology.com with Subject Line “Refund request”
- Information Required: Please include your full name, email address used for purchase, order number, and the reason for requesting a refund. Entinology might request further detail for motivation of refund if needed.
15. Conditions for Refund
- Course Completion: We require the completion of the full course to provide you with a fair evaluation opportunity of the Entinology course material.
- Technical Issues: Refunds will not be granted for issues related to the customer’s hardware, software, or internet connectivity. However, we will assist in resolving these issues if notified during the trial period. If needed we will provide other dates at which the courses can be attended. We are committed to providing the product or service that was purchased.
- Mandatory Training: If the training was mandatory (part of employment or legal requirements), refunds are not applicable.
16. Refund Process
- Verification: Upon receiving a refund request, Entinology (Pty) Ltd will verify the eligibility criteria have been met.
- Refund Amount: The full purchase price will be refunded to the original payment method or the purchase source of funds minus any transaction fees if applicable. No refunds will be paid into a 3rd party account for any reason whatsoever.
- Processing Time: Please allow up to 28 days for the refund to be processed and reflected in your account.
17. Exceptions
- Special Programs: Certain programs might have different refund policies; these will be clearly stated on the course description page.
- Bundled Products: If the training was part of a bundle or package, refunds might only apply to the training component if it can be isolated from other products or services.
18. Non-Refundable Items
- Digital Downloads: Once course materials are downloaded, they are non-refundable.
- Customized Training: Any training that was customized for the customer’s specific needs cannot be refunded.
19. Termination
- Entinology (Pty) Ltd reserves the right to terminate access to the training course without refund if:
- There is a breach of terms and conditions.
- Misuse of the training material or intellectual property rights.
20. Changes to Terms
- These terms and conditions may be updated at any time. Customers are encouraged to review them prior to purchase to ensure they are aware of the current policy.
21. Contact Information
- For any queries or clarifications regarding our Money Back Guarantee, please contact Entinology (Pty) Ltd at management@entinology.com.
Privacy Policy
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your registration and to record your certification with Entinology. We will not sell or redistribute your information to anyone.
Your life changed and the confirmed training dates is no longer applicable?
No problem, you can attend any of our training sessions within a 18-month period after registration fees was received at no extra costs. Just let us know in advance that you cannot make the registered date and we will provide multiple alternative dates to you and move the date to a more suitable occurrence.
If training dates are not suitable at this time and registration was paid, Entinology do recommend moving the training date to a more suitable date, instead of making use of the refund option as it might be more cost effective. No additional fees are charged for training dates moved within a 18-month period of payment received, however if price changes happened after this 18-month period expired you might be asked to pay in the difference. Training window remain valid for 18 months after receipt of registration fees.
For corporate training requests or personalized training requests kindly engage with management@entinology.com prior to registering online, there will be more suitable options available.
Alternative Contact Details
Physical Address: 27 Magaliesberg Street, Noordheuwel, Gauteng, South Africa.
Email Address: management@entinology.com
Telegram: https://t.me/entinology
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